Effective Date: April 1, 2025
We are committed to your satisfaction at Gentle Threads Bold. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and transparent Returns and Refund Policy to help you resolve the issue.
1. Return Period
We offer a 30-day return period from the date of delivery for all full-price items. To be eligible for a return, the item must be unused, unworn, and in the original condition with tags attached. The return request must be made within this period.
2. Conditions for Returns
In order to be eligible for a return, the following conditions must be met:
- The item must be in its original condition and packaging, with all tags attached.
- The item must not be worn, washed, or altered in any way.
- The item must not be a clearance or final sale item, as these are non-returnable.
- You must provide proof of purchase (order number, receipt, etc.).
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will be applied to your original method of payment. Please allow up to 5-10 business days for the refund to reflect in your account.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Sale items or clearance items.
- Intimate or sanitary goods (e.g., socks, undergarments).
- Items that have been used, worn, or altered.
5. Exchanges
We only offer exchanges for items that are defective, damaged, or incorrect. If you wish to exchange an item, please contact us at support@gentlethreadsbold.shop for instructions.
6. Return Shipping Costs
The customer is responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
